Nor does it mention anything at all about that red plastic tag needing to be on the garment. Funny though, that nowhere on the TJ Maxx corporate website, under their refund policy, does it mention anything at all about requirements to return runway items. They said it is their policy not to accept returns without that tag on it - even though the price tag was still attached to the garment, and I had my receipt. They wouldn't return the item for me, because it was a runway item, and it didn't have this red plastic tag (shaped like a stop sign) on it. Clearly, both he manager and this girl named Ghadeer don't understand that customer service is everything when it comes to retaining customer loyalty. Seriously? Because I'm thinking your employee should not talk to me, the customer, that way. When I strongly told her to watch what comes out of her mouth, because I don't take kindly to someone insinuating that I'm a liar, the manager told me not to talk to his employee that way. named Ghadeer, was vocally combative with me, inserted herself into the conversation I was having with the manager, and inferred that I was a liar. It's time for a more inclusive and respectful shopping environment for everyone.Īdditionally, the sales assoc. Let's hope that by sharing our experiences, we can raise awareness and encourage positive change in how we are all treated as customers. Discrimination should have no place in our society, and every individual deserves to be treated with dignity and respect, regardless of their background or accent. I share this experience not to vilify TJ Maxx as a whole but to shed light on the importance of addressing discrimination and ensuring fair and respectful treatment for all customers. Shockingly, he mimicked the previous manager's behavior, ridiculing me and declaring, "No, I will not return it." When I requested his business card, he wrote his name on a piece of paper, mocking me further and challenging, "Show me what you can do!" I had to leave, as my son was in tears, saying, "I don’t want to live here anymore." I presented the receipt that clearly stated I could receive store credit if the return exceeded 30 days. This time, someone else came to assist me. Armed with proof, I returned to the store, hoping for a more reasonable resolution. However, upon returning home, I found the receipt that confirmed my purchase. Feeling humiliated and misunderstood, I left the store. Regrettably, my words were ignored, and her response was lost in laughter at my expense. I even suggested reviewing security camera footage to confirm my presence. To add insult to injury, she insinuated that I might have stolen the item, a baseless and offensive accusation.Ĭalmly, I explained that I had the credit card I used for the purchase and could provide the exact transaction date. The manager who came to assist me not only dismissed my concerns but also openly mocked my accent in front of my son and other customers. However, what transpired next was disheartening. Seeking a professional resolution, I requested to speak with a manager. I found this perplexing, given that the item was undeniably from TJ Maxx. Upon entering the store to return the item, I was met with refusal, citing the absence of a tag and receipt.
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